What owners can see in a BreathWise cleaning report

A cleaning task is not a useful handover just because its status changed. Property owners need a clear way to see what was recorded, what evidence was submitted and whether any checks still need attention. A BreathWise completion report brings those details together around the individual turnover.

The report is built from the task record, so its details stay connected to the property and the work that was completed. Managers can review the same page before sharing it with an owner, and owners can open it from a secure link without creating a BreathWise account.

One report for the whole handover

At the top, the owner sees the property, service and completion details, followed by a clear status. The report brings together the recorded task duration, checklist progress, submitted photos and quality-check result where those details are available.

That gives the reader a more useful picture than a message that says only “the clean is done.” A completed checklist and passed quality check are visible as recorded outcomes; if work or checks remain incomplete, the report can show that attention is needed instead of presenting an unqualified pass.

Photos that match the room

Evidence photos submitted from checklist and quality items appear in a gallery with the item's description and room or area. A photo of a prepared bed sits under Bedrooms; a kitchen bench photo sits under Kitchen. The reader can open an image to inspect it more closely.

The report keeps property-cover imagery separate from task evidence. A cover photo helps an owner recognise the property, while the gallery shows the images submitted for the service. That distinction makes it easier to understand what is illustrative and what documents the completed work.

A clear record of checks and exceptions

The checklist is grouped by area and shows how many items were completed. Quality checks appear separately, so a reader can distinguish the work instructions from the final review. If an item is pending or a quality check has not passed, that information remains visible and can guide the next action.

This makes the report useful for more than confirmation. A manager can spot a missing photo, an unfinished item or a failed check before sending the update. The report provides a shared record for the follow-up; the team still decides how to resolve an exception.

Owners can respond in context

An owner can leave a comment from the public report without signing in. The comment is routed back to the property's team and attached to the related task, so a question about the handover does not disappear into an unrelated email thread.

A comment is a conversation starter, not an automatic resolution. The manager can review the note, follow up with the cleaner or assign another action, then keep the task record up to date.

Choose when and how the report is delivered

The organisation can send an individual report as soon as the task is completed or wait until a manager reviews it. Manager review is the default, giving the team a chance to check the evidence before the owner receives the link.

Email delivery uses the owner's email saved on the property. WhatsApp can be used when the organisation has connected the channel, enabled report sending and configured an approved message template. Each channel depends on its own setup, so managers should check the delivery status if an owner has not received the report.

Managers can preview, share, regenerate or revoke a report link. Links have an expiry date; regenerating one replaces the previous link. When sharing again, use the current link shown in the task's report controls.

Set up a report owners can use

A report is only as clear as the task record behind it. Before relying on owner reporting, make sure the property details and owner contact are current, the checklist uses clear room names, and the team knows which items need a supporting photo or a written exception.

• Use a specific property name and keep its cover photo current.
• Group checklist items by the room or area where the work happens.
• Agree which checklist or quality items need an evidence photo.
• Give the manager time to review reports when approval should happen before delivery.
• Check the owner's contact details and the status of the selected delivery channel.

The result is a more transparent handover: owners can see the service record and supporting evidence, while managers retain the context needed to review exceptions and coordinate what happens next.